Call Handlers (x2)

Organisation: Lifecraft

Cambridgeshire and Peterborough Mental Health Helpline



Salary:                                 £25,350 pro rata

Contract:                             Permanent

Hours:                                1pm-7pm, Monday to Friday (30 hours per week, including bank holidays on   a rota basis)

Location:                              Home based


Closing date:                      2.00pm 15 June 2021

Interview dates:               21 June and 23 June 2021


Lifecraft, a Cambridge based user-led organisation for people experiencing mental distress, is looking to appoint additional Senior Call Handlers and Call Handlers for Lifeline and the other telephone support services managed by Lifecraft.  Lifeline has been in operation for over 22 years and is available 365 days of the year from 11am-11pm to support callers who phone the Line.

This is an exciting time as the organisation continues to expand and extend our telephone support throughout the County of Cambridgeshire. As we extend our support to offer further services, we are looking for enthusiastic and dedicated team players who want to join us to make a difference. The people we are looking for will have relevant qualifications and experience including working with people experiencing mental distress.

Lifeline provides its service 365 days a year and so we are looking for individuals that are flexible in their working approach. The posts are subject to a DBS check and two suitable references.

Contact details:

Email for further information or to request an application pack.