What you can expect from CCVS

To be dealt with promptly in a professional manner

We will endeavour to acknowledge your initial enquiry within five working days from receipt.

To receive a service that is impartial, objective and confidential

We will treat your enquiry in confidence and only disclose your details to people outside of CCVS with your knowledge. We will ensure all data is stored in line with the data protection act.

To receive a service based on up to date and accurate information

We are committed to the professional development of our staff and to ensuring that we use and access up to date information and resources to deliver a quality service. All advice and support is given, based on good faith; if we do not have the necessary information or expertise we will refer you to the most appropriate service to help you find it.

To receive a service that will empower you but not do things for you

Our services aim to assist you to confidently meet your needs by providing relevant support, guidance and information.

To be informed of potential partners in your work

We will inform you of any similar charitable or compatible activity that we are aware of at appointments and encourage co-operation between groups wherever possible

To be provided with support to enable you to access our services

We are committed to ensuring equal opportunity and strive to ensure that CCVS is accessible to all the communities we work with. If you need extra support we will do our best to meet your needs.

To be given an agreed action plan to be completed after the meeting

We will keep a record of each advice session and the actions that both parties will have to do before another meeting

To provide you with at least 48 hours notice if we need to cancel a booked meeting/session (unless the cancellation is due to an emergency, ill health or inclement weather)


To treat you in a professional manner with courtesy and respect.


To be encouraged to feedback your views on the service you have received to help us evaluate and improve the quality of our services.

We will use the feedback you give us to continually improve the quality of our services to better meet the needs of local voluntary and community organisations.